person scanning a qr code on a water heater

QR Code Product Support at your Fingertips!

Get fast and easy access to product information specific to your unit and help solve problems without having to call technical support.

How The QR Code Works

1. Find The Rating Plate.

Gas water heater with callout for rating plate that has a QR code.

Find the rating plate located on the State Water Heater. The QR Code will be located on the rating plate.

2. Scan The QR Code.

screenshot of a rating plate that has a QR code circled in red.

Open your camera app on iOS or Android mobile and scan the QR Code on the rating plate by pointing your camera at it. Tap the link when it appears.

3. View Support Info.

QR code product support site after a QR code is scanned.

Displayed is the Model Number, Serial Number, Warranty Status, and links to the User Manual, Registration, Troubleshooting, Technical Support, and Find A Contractor.

Register Your Water Heater

1. Click "Register Your Water Heater."

screenshot of QR code site with "register your water heater" circled in red.

Click on "Register Your Water Heater" to load the registration form.

2. Complete & Submit Registration Form.

screenshot of "register your water heater" form on the QR code site.

The user may complete the "Register Your Water Heater" form so State Water Heaters is able to assist if there were to be any warranty claims in the future.

3. Receive Confirmation.

screenshot of the confirmation page after a user submits the "register your water heater" form on the QR code site.

You will be provided with a confirmation page and confirmation email sent to the email input within the registration form.

Try it out for yourself!

Try scanning a QR Code to view the new product support experience.
  1. Open your camera app on iOS or Android mobile
  2. Scan the QR Code on the rating plate by pointing your camera at it.
  3. Tap the link when it appears.

Why State Water Heaters?

When it comes to building durability into a product, nobody does it like State. In fact, we've tested our water heaters in some of the most hostile environments and under the toughest conditions to make sure they last longer and provide many more years of hot water.
Learn More About State Water Heaters